At Detox All17, we aim to provide our customers with a smooth and transparent shopping experience. Please review our refund and cancellation policy carefully to understand how cancellations, returns, and refunds are handled.
1. Order Cancellation Policy
We understand that you may change your mind after placing an order. Below are the conditions under which an order can be canceled:
- Before Shipping:
- You can cancel your order at any time before the product is shipped. In such cases, a full refund will be processed.
- To cancel your order, please contact our support team immediately at info@detoxall17.site with your order details. We will process your cancellation request and notify you of the refund.
- After Shipping:
- Once the product has been shipped, we will not be able to cancel the order. If you no longer want the product after shipment, please refer to our Return Policy to understand if the product is eligible for a return.
2. Return Policy
Detox All17 offers a limited return policy on select products. Please read the following guidelines carefully:
- Products Eligible for Return:
- Electronic Gadgets and Home Improvement Products are eligible for returns within the specified return window. This window will be mentioned on the product page. If eligible, the product must be returned within this period for a refund or replacement.
- Conditions for Return:
- The product must be returned in its original condition, including the packaging, tags, manuals, and accessories.
- The product should not show any signs of use, damage, or wear and tear.
- If the product is used, worn, damaged, or missing any parts, we reserve the right to refuse the return.
- Return Process:
- To initiate a return, please contact us at info@detoxall17.site within the return period. We will provide you with the return address and any additional instructions.
- Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
- Return Shipping Costs:
- The customer will be responsible for paying the return shipping costs unless the product was defective or damaged upon arrival.
- Non-Returnable Products:
- Used products are not eligible for returns. Additionally, items such as personal care products, cosmetics, and consumables cannot be returned for hygiene reasons.
3. Refund Policy
- Refunds on Canceled Orders (Before Shipping):
- If your order is canceled before shipping, a full refund will be processed. The refund will be credited to your original payment method within 7-10 business days.
- Refunds on Returned Products:
- If a return is accepted, the refund will be processed once we have received and inspected the returned product.
- The refund will be credited to your original payment method within 7-10 business days of the return approval.
- No Refunds After Delivery:
- We do not provide refunds for products that have been delivered and used, except for items that are explicitly eligible for return (as mentioned above).
- Defective or Damaged Products:
- If you receive a defective or damaged product, please notify us within 48 hours of receiving the product. We will arrange for a replacement or a full refund, depending on the availability of the product.
4. Return and Refund Timeline
- Once we receive the returned product, we will notify you via email. We will inspect the product within 5-7 business days of receiving it.
- If the return is approved, the refund will be processed within 7-10 business days from the date of approval.
5. Important Notes
- Shipping Charges:
- There are no shipping or hidden charges for the delivery of products. However, if a product is returned, the customer is responsible for the return shipping costs (unless the product is defective or incorrect).
- No COD Refunds:
- Orders paid via COD are not eligible for online refunds. In such cases, we may provide store credit for future purchases.
6. Contact Us for Support
For any questions or concerns regarding cancellations, returns, or refunds, please feel free to reach out to us:
- Email: info@detoxall17.site
- Website: https://detoxall17.site/